Privacy policy
Privacy Policy – GoGoldPro
Last updated: 07/04/2025
This privacy policy applies to all customers of GoGoldPro located in or using our services in:
The Netherlands, Belgium, Germany, France, Italy, Poland, and the United Kingdom.
1. Who are we?
GoGoldPro
Botterstraat 47, 1271 XL, Huizen
Chamber of Commerce / VAT number: NL866003848B01
Customerservice@gogoldpro.com
We are the data controller for the processing of your personal data.
2. What data do we collect?
We collect personal data that you provide to us, data we automatically collect via your use of our site, and data from third parties. This may include:
a. Information you provide:
● Name, address, email, phone number
● Account information
● Orders and returns
● Payment data (encrypted via external providers)
● Customer service messages
b. Automatically collected data:
● IP address, browser type, device information
● Cookies and trackers
● Browsing and purchase behavior
c. Data from third parties:
● Payment and delivery partners
● Advertising and analytics platforms (e.g., Google, Facebook)
3. Why do we use your data?
We process your data for the following purposes:
● To process and deliver your order
● To create and manage your account
● Customer service
● Marketing communications (with consent)
● Improving our services and security
● Legal compliance
4. Legal basis
We only process your data when there is a valid legal basis, such as:
● Consent (e.g., newsletter subscriptions)
● Performance of a contract (e.g., order fulfilment)
● Legal obligations (e.g., tax requirements)
● Legitimate interest (e.g., fraud prevention, personalized offers)
5. How long do we keep your data?
|
Data type |
Retention period |
|
Order data |
7 years (required by law) |
|
Account data |
Until account deletion |
|
Customer contact |
Max. 2 years after last interaction |
|
Marketing data |
Until consent is withdrawn |
|
Cookies |
See our cookie policy |
6. Sharing data with third parties
We only share your data with third parties essential to our services, such as:
● Payment providers (e.g., Mollie, PayPal, Stripe)
● Shipping carriers (e.g., PostNL, DHL)
● IT service providers (hosting, analytics, email)
● Marketing partners (only with your consent)
We sign data processing agreements with all these parties.
7. International data transfers
If your data is stored outside the EU (e.g., via tools like Meta or Google), we ensure appropriate safeguards are in place, such as:
● Standard Contractual Clauses (SCCs)
● EU-U.S. Data Privacy Framework (if applicable)
8. Cookies and similar technologies
We use cookies and tracking tools to:
● Improve your shopping experience
● Collect statistics
● Show personalized ads
Upon your first visit, we request your consent via a cookie banner tailored to your location.
See our full cookie policy for more details.
9. Marketing
We only send marketing messages if you have explicitly opted in, for example:
● By signing up for our newsletter
● By checking a box during checkout
You can unsubscribe at any time using the link at the bottom of each email.
Note: In certain countries, like Germany, we apply a double opt-in procedure as required by local laws.
10. Your rights
You have the right to:
● Access your personal data
● Correct or delete your data
● Restrict processing
● Data portability
● Object to processing
● Withdraw consent
Send your request to customerservice@gogoldpro.com. We will respond within 7 days.
11. Complaints and supervisory authorities
If you have a complaint, you can contact us or your local data protection authority:
● Netherlands: Autoriteit Persoonsgegevens – autoriteitpersoonsgegevens.nl
● Belgium: GBA – gegevensbeschermingsautoriteit.be
● Germany: BfDI – bfdi.bund.de
● France: CNIL – cnil.fr
● Italy: Garante – garanteprivacy.it
● Poland: UODO – uodo.gov.pl
● UK: ICO – ico.org.uk
12. Changes to this privacy policy
We may update this privacy policy if our services or legal obligations change.
The latest version is always available on our website.
Questions? Contact us at customerservice@gogoldpro.com
Cookie Policy – GoGoldPro
Last updated: 07/04/2025
This Cookie Policy explains how GoGoldPro uses cookies and similar technologies when you visit or interact with our website.
By continuing to browse or use our site, you agree to our use of cookies as described below—unless you change your cookie preferences.
1. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help us make our site work properly, improve your experience, and understand how people use our site.
There are different types of cookies:
● Essential cookies – Required for the website to function (e.g., shopping cart, checkout)
● Performance cookies – Help us analyze website usage and performance
● Functional cookies – Remember your preferences (e.g., language, region)
● Marketing cookies – Used to deliver relevant ads and track campaign performance
Some cookies are set by us ("first-party cookies"), while others are set by third parties (e.g., Google, Meta).
2. Which cookies do we use?
We may use the following categories of cookies:
|
Type |
Purpose |
Examples |
|
Essential |
Ensure the site works correctly, e.g., cart, login, checkout |
Shopify, WooCommerce, session management |
|
Analytics |
Understand how visitors interact with our website |
Google Analytics, Hotjar |
|
Functional |
Remember preferences like language, location, currency |
Geo IP tools, cookies to store settings |
|
Marketing |
Deliver relevant ads, track campaign performance |
Meta Pixel, Google Ads, Klaviyo, TikTok Pixel |
A full list of cookies can be found in your browser settings or on request at customerservice@gogoldpro.com
3. Cookie consent & control
When you first visit our site, we show a cookie banner. You can:
● Accept all cookies
● Reject non-essential cookies
● Customize your preferences
You can also manage or delete cookies anytime via your browser settings:
● Google Chrome
● Safari
● Firefox
Please note: disabling certain cookies may affect the functionality of our website.
4. Third-party cookies
Some of the tools we use set cookies independently. These may include:
● Google Analytics / Ads (USA)
● Meta (Facebook/Instagram) (USA)
● Klaviyo (USA)
● TikTok Pixel (Singapore/USA)
We ensure all third parties comply with GDPR and, where required, have Data Processing Agreements in place.
If data is transferred outside the EEA or UK, we rely on Standard Contractual Clauses or adequacy decisions.
5. Updates to this Cookie Policy
We may update this Cookie Policy to reflect changes in the cookies we use or regulatory requirements.
Check this page regularly for updates.
6. Contact
Questions about our cookie use?
customerservice@gogoldpro.com